Refund and Returns Policy

Return & Refund Policy – Swift Trade Kenya

Overview

We want you to shop with confidence at Swift Trade Kenya. If you’re not completely satisfied with your purchase, you may request a return within 30 days of the delivery date.

To be eligible for a return, your item must be unused, in its original condition, and in the original packaging. Proof of purchase (receipt or order confirmation) is required.

Items that cannot be returned include:

• Perishable goods (e.g., food, flowers)
• Intimate or sanitary products
• Hazardous materials or flammable liquids
• Gift cards
• Downloadable software or digital products
• Health and personal care items (if used/opened)

Please do not send your purchase back to the manufacturer. Contact us directly for return instructions.

Partial refunds may be issued for:

• Books with visible signs of use
• Opened CDs, DVDs, software, or games
• Items not in original condition or with missing parts (not due to our error)
• Returns requested after 30 days

Refunds

Once we receive and inspect your return, we’ll notify you by email about the approval or rejection of your refund. If approved, the refund will be processed and automatically applied to your original payment method within a few business days.

Late or Missing Refunds

If you haven’t received your refund:

• Double-check your bank account
• Contact your credit card company (some refunds may take time to process)
• Contact your bank (processing delays can occur)

If you’ve done all of the above and still have not received your refund, please contact us at [your email address].

Sale Items

Only regular-priced items are eligible for a refund. Sale or clearance items cannot be refunded.

Exchanges

We replace items only if they are defective or damaged. To request an exchange for the same item, contact us at [your email] and send your item to: [your physical address].

Gifts

If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit once the return is received. If the gift giver shipped it to themselves first, we’ll issue the refund to them.

Shipping Returns

To return your product, please mail it to: [Your physical address].

Return shipping costs are the responsibility of the customer and are non-refundable. If you receive a refund, return shipping costs may be deducted from the total refund amount.

Depending on your location, delivery times for exchanged items may vary.

For higher-value returns, we recommend using a trackable shipping method or purchasing shipping insurance. We cannot guarantee receipt of returned items without proof of delivery.

Need help?

Contact us at info@swifttradekenya.co.ke for questions related to refunds and returns.